Prepayment is required for any order whether you buy articles or services.
From an analytical point of view, your payment is ‘isolated’ in a transitional account when you buy support hours. It only becomes a real income once you use our services. This guarantees that your payment is used wisely.
Bear in mind to use the hours you bought during the validity period (from 1 to 12 months after the purchase depending on the package) – a reminder of an approaching end date is sent to you.
Support hours and on-sites presence
Before you buy hours of these services, we always have a discussion regarding the best option for you.
Let’s say we estimate a job would take 10 hours to be done. You can buy the package GOLD 600’ that costs 850€ and includes 10 hours of support (85€/hour).